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Unless otherwise stated we offer a 1 year guarantee on all our products. You can extend this for an additional year/s (1 year for most products, making a total of 2 years, 2 years for steam irons, making a total of 3 years) when you register the product within 28 days of purchase. If you register your product is guaranteed for 2 years in total. To register for your free additional year go to register on this website and click on my registered products in the my account area. Each product you purchase needs to be registered with us individually but you can add more than one product to the registration form. This guarantee is offered as an additional benefit and does not affect your statutory rights as a consumer
You need to register your product within 28 days of purchase. Registering your products is a 2 step process.
We recommend that you keep the instruction book and proof of purchase in a safe place. The instruction book is particularly useful to help you get the most from your product. If you misplace an instruction book for any of our products, replacements can be found in the Instruction Booklets area of this website.
Once you have registered your product you will receive an email confirming your registration. You will also be able to log back in at any time to see which products you have registered and the guarantee period for each of them.
In the unlikely event that you have an issue with your product please contact our Consumer Engagement Team. You will need to retain your proof of purchase as they will ask for this along with the model and serial number of your product, which can usually be found on the base. Our guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This guarantee is offered as an additional benefit and does not affect your statutory rights as a consumer.
Yes there are some exclusions to your guarantee. They are listed in the instruction booklet that comes with the product