What to Do if Your Parcel is Marked as Delivered But Not Received
It can be frustrating when your Morphy Richards parcel is marked as delivered but hasn’t actually reached you. We want to help you resolve missing deliveries with minimum hassle. Follow the steps below to ensure your case is managed quickly by both our team and the delivery courier.
Check Around Your Property and with Neighbours
Start by thoroughly checking your front door, porch, garage, and any safe place the courier may have used. It’s also worth asking neighbours if they’ve accepted the parcel on your behalf. Occasionally, parcels are left in a safe location or with trusted individuals nearby without a delivery note left through the door.
Review Delivery Confirmation & Tracking Details
Carefully review your tracking email or notification. Look for a proof of delivery image or signature. Note the delivery time and location shown. Sometimes couriers provide a GPS pin or photo that helps pinpoint where the item may have been dropped off at your property or in your area.
Contact Morphy Richards Customer Support
- Visit and complete our online contact form.
- Provide your order number, delivery address, and tracking details.
- Explain that your parcel is marked as delivered but not received.
- Attach any supporting evidence (e.g., tracking screenshots, photos).
Next Steps: Courier Investigation and Resolution
Once we receive your report, we’ll escalate the case with the delivery company. This usually involves an investigation by the courier, during which we’ll keep you updated. Based on their findings, Morphy Richards will either arrange a replacement or issue a refund, ensuring your satisfaction is at the heart of our resolution.
Support You Can Rely On
At Morphy Richards, our heritage is built on trust, innovation, and effective support. If your parcel is missing, follow these steps and contact us without delay. Our team is committed to finding a smart, customer-friendly solution, so you can enjoy your purchase as intended.