Return Process for Faulty Items or Issues With Labels

Returning faulty Morphy Richards items is simple with our Returns Centre. Start your return online, use a prepaid label, and keep your tracking receipt. If your label doesn’t scan or you’re having trouble, our customer support is here to help. This guide outlines step-by-step instructions, troubleshooting label issues, policies, and what to expect with refunds, ensuring a seamless, smart returns experience.

How to Start a Return for Faulty Items

  1. Visit the Morphy Richards Returns Centre. 

  2. Enter your order number and email address, then select Find Order. 

  3. Choose the items you wish to return and select the appropriate reason. 

  4. Follow the on-screen steps and submit your request. 

  5. Your request will be reviewed by our team, and if approved, you will receive a prepaid returns label and instructions. 

  6. If there are any issues with your request, our customer care team will contact you directly. 

Dealing With Return Label Issues

If your return label isn’t scanning at the drop-off point, don’t worry, this is usually easy to fix.

Common reasons a label won’t scan:

  • Printed labels: Labels are digital barcodes and may not scan correctly if printed. Simply show the barcode on your mobile device instead.

  • Scanner issues in-store: Occasionally, a store’s scanner may struggle to read the code.

Try these quick steps before contacting us:

  1. Use the digital barcode on your phone, not a printed copy.

  2. Increase your phone’s screen brightness to help the scanner read the code.

  3. Clean your screen if it has smudges or cracks affecting visibility.

  4. Turn off dark mode if the barcode shows poorly.

  5. Try a different drop-off point, as scanners can vary by location.

  6. Ensure you’re using the original, unedited barcode we provided, screenshots can sometimes distort the code.

If you’ve tried all of the above and the label still won’t scan, then please contact Morphy Richards customer support, and we’ll be happy to help.

Key Tips for Sending Your Return

  • Use only the prepaid label provided via the Returns Centre
  • Return items within the validity window of your label
  • Keep your drop-off receipt and tracking reference
  • Only include the products listed in your return request

Refunds and Alternative Return Methods

Refunds are issued to your original payment method after inspection. If you arrange your own postage and do not use our provided label, you are responsible for all return shipping costs and risks. Using the official Morphy Richards prepaid label offers the greatest security and smoothest resolution.

Designed for Hassle-Free Returns

Morphy Richards combines user-centred design and responsive support to create a seamless return experience for faulty items. By using your prepaid label and following our step-by-step guidance, you ensure easier tracking and prompt refunds. Contact us with any questions for smart, practical help, the Morphy Richards way.

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