How to Submit a Warranty Claim for a Faulty Appliance

If your Morphy Richards appliance is not working as expected, you may be eligible to submit a warranty claim. Morphy Richards is dedicated to making everyday life easier with smart, user-centred appliances, and our customer support aims to deliver prompt, straightforward service. Follow the steps below to ensure your claim for a faulty appliance is processed as efficiently as possible.

Step 1: Gather Essential Information

For a successful claim, prepare the following details: proof of purchase (receipt/invoice), product model and serial number, your postcode, type of water used (for relevant appliances), and details about maintenance routines. If your product is an iron or steam appliance, include an image of the soleplate.

Step 2: Provide Visual Evidence

Capture clear photos or a short video highlighting the appliance fault. Visual proof enables our support team to diagnose the issue quickly and recommend the appropriate solution. Ensure photos clearly show any physical damage or display error indicators, where applicable.

Step 3: Outline Troubleshooting Steps Taken

Describe any troubleshooting actions you have attempted, such as resetting the appliance, changing the water type, or following user manual guidance. This information helps our team avoid repeating steps and speeds up your support experience.

Conclusion: Fast, Reliable Support for Every Home

Following these steps ensures your Morphy Richards warranty claim will be processed efficiently, helping restore convenience to your daily routine. Our team is committed to responsive, customer-focused service, maintaining the high standards of innovation and reliability you expect from a heritage brand in home appliances.