How to Request a Replacement, Refund or Partial Refund for Damaged Items
If your Morphy Richards product arrives damaged or develops a fault, we offer simple, customer-focused options: request a replacement, full refund, or opt for a partial refund if you choose to keep the item. This article explains the steps required, what documentation to provide, and how to ensure your experience is resolved efficiently and promptly.
Assess Your Damaged Item
Before requesting a replacement or refund, check your Morphy Richards product for visible or functional damage. Photograph any obvious flaws, damage to packaging, and the product’s serial number label. Keep all original packaging and accessories, as these may be required during the returns process for verification and shipping.
Gather Required Documentation
- Photos showing the damage (close-ups and overall).
- Image of the item’s serial number label.
- Proof of purchase (receipt or order confirmation).
- If requested, write your case number or email on paper and place it in photos for identification.
Submit Your Request
Contact Morphy Richards Customer Services via our online support form or email. Specify your preferred resolution, replacement, full refund, or partial refund. Attach all required documentation. In some instances, we may ask you to disable the item (for example, by cutting the power cord) and submit a photo as evidence for safety and compliance.
What Happens Next?
Once we receive your request and documentation, our team will review your claim. We aim to respond promptly, usually within 2–3 business days, and will confirm next steps: arranging return, dispatching a replacement, or issuing your chosen refund type per Morphy Richards’ customer-service promise.
Hassle-Free Resolutions with Morphy Richards
Morphy Richards is committed to smart solutions and responsive support. For any damaged products, follow the outlined steps to secure a replacement, refund, or discount swiftly. Your satisfaction is at the heart of our service, ensuring smart ideas for your life, every day.