If you would like to return a faulty or incorrect product or would
like to exercise your right to cancel your order please contact our Consumer Care Team.
Consumer Care Department
If we have sent you a product you hadn't ordered simply contact our Consumer Care Department, then return it to us within 28 working days unused and in its original packaging and you will not be charged.
Damaged or Defective Goods
All our products have at least a 1 year guarantee (2 when registered on our website) so if your product stops working within the first year of ownership simply contact our Consumer Care Team who will be happy to talk you through our returns process
Your Right to Cancel
You have 14 days from receiving your product in which to cancel if you want to. You will need to contact us to let us know you would like to return the product. You will then have to return the product to the address above unused and in its original packaging. We will not pay the costs of returning an item to us. There is more information about your right to cancel in our terms and conditions